1. What is KatFile.com?
KatFile.com is a secure cloud storage platform enabling users to upload, store, and share files via direct links. It supports all major formats, including videos (MP4, MKV, AVI), audio (MP3), documents, APKs, games, and multimedia projects.
Key Features:
- Cross-Platform Access: Manage files via desktop or mobile with a streamlined interface.
- One-Click Upload: Directly upload from devices or external URLs (e.g., Google Drive).
- HTTPS Encryption: End-to-end security for data transfers and storage.
2. File Retention Policy
- Free Users: Files expire 30 days after the last download activity.
- Premium Users: Extended to 60 days post-last download.
- Content Compliance: Files violating local laws or platform rules (e.g., copyrighted material) are immediately removed.
3. File Size Limits
| Account Type | Max File Size (Browser Upload) | Max File Size (Other Methods) |
|---|---|---|
| Free | 1 GB | 1 GB |
| Premium | 5 GB | 20 GB |
Note: Use FTP or desktop clients for larger Premium uploads.
4. Why Upgrade to Premium?
Premium plans unlock:
✅ High-Speed Downloads: Up to 1 GB/s (network-dependent).
✅ No Interruptions: Resume broken downloads & skip CAPTCHAs.
✅ Extended Storage: 60-day retention vs. 30-day free tier.
✅ Parallel Transfers: Download multiple files simultaneously.
Cost Efficiency: Annual plans save up to 44% vs. monthly billing.
5. Activating Premium Benefits
- With Account: Automatic upgrade upon payment; access perks immediately.
- Without Account: Enter your Premium code in the “Gold Downloading” field for temporary high-speed access.
6. Troubleshooting Slow Speeds
Common causes:
- ISP Throttling: Contact your internet provider.
- Server Load: High traffic may reduce speeds; try off-peak hours.
- Network Configuration: Disable VPNs/firewalls temporarily.
Pro Tip: Premium users get prioritized bandwidth.
7. Cancelling Subscriptions
- Steps: Follow cancellation instructions in Plimus.com/Paymentwall emails (varies by payment method).
- Post-Cancellation: Retain Premium access until the current billing cycle ends.
8. Payment & Support
- Accepted Methods: Visa, PayPal, Bitcoin, WebMoney, and regional options (e.g., Sofort, iDeal).
- Refund Policy: Review terms before purchase; most plans are non-refundable.
